Mercure Tunbridge Wells Hotel

The location is perfect for visiting Royal Tunbridge Wells and a 10 min walk to the hospital . Hotel immaculate outside beautiful setting. Inside the hotel, it's immaculate, welcoming staff at reception, checked in quickly. Our room was spotless, everything to hand to make our stay a pleasant and enjoyable one. Bed comfortable, extra pillows if required , slippers and robes provided . Bathroom spotless , toiletries provided which smell gorgeous. Breakfast was delicious. Hot food provided, fruit , and cereal , pastries, bread . It is self-service, but staff are on hand to offer assistance , greeted with a hello, and a smile. Perfect stay , my husband and I would definitely stay again . All members of staff go above and beyond to ensure you're comfortable , keep the hotel & rooms spotless, answer questions , and offer advice and assistance.

On arrival - we were made to feel very welcome. The staff were wonderful. The overnight parking charge was waived if we joined their loyal member scheme (for free). We were also surprised to receive a complimentary discount on any food and drinks consumed. This transformed our stay from being a bit pricey - to very affordable. With the lovely breakfast included, I will definitely consider staying with Mercure hotel again.

I previously stayed at another hotel in Tunbridge Wells for similar pricing and Mercure definitely came on top. I liked the included parking and wifi, the room well equipped with tea, coffee and toiletries, the comfortable bed with very clean bedsheets, and the fact that it was very quiet. It`s not close to town center, but not difficult to reach it either. They know how to welcome their guests and you will notice that as soon as you get there. I even signed up for membership, I have a feeling I`ll stay with them in the future. :)

We liked that the rooms allocated were accessible for our needs. They were clean and the beds were comfortable. The staff were friendly and very helpful. Reception were attentive in allocating a much more suitable room when they learned a guest had been in surgery, and placed us on the ground floor. Much appreciated. Some of the building is older, but it looks well maintained. The rooms we stayed in and communal areas are modern and well equipped. The hotel is within a few minutes of the hospital and an excellent choice if you need to stay somewhere close by. All staff encountered were really lovely.

Great location. Big shame there are still pictures of a swimming pool in the hotel which is closed. These come up frequently on google which is confusing. However bedrooms are very comfortable( we had 2 as a family group). Restaurant staff are great and food is very nice and reasonably priced for the area. Holly, Tim and Ernest the servers who were there when we were there were really great , quick and professional. Overall fine for what we needed.